Much less annoyed at Ipswitch

Previously, I was complaining about how WS_FTP wasn't working on Vista for me, and expressing my annoyance at Ipswitch for "forcing" upgrades.

Well, I must have overstepped my bounds by a new record as Ipswitch emailed me this morning to help me out with the issue. They were gracious enough to give me access to a version which does work on Vista and doesn't require me to pay to upgrade.

I must admit that this wasn't my intention when I went on my tirade, but I'm extremely happy with their customer support on the issue. Seeing as how I didn't actually *contact* their customer support, this came as a very pleasant surprise. What's more, they didn't even call me out for being an ass. :-)

So I'm here to express my apologies to Ipswitch for my previous blog post. While I think I had a fair point, I also think I expressed it the wrong way. I should have contacted their customer support team to give them the chance to rectify the situation before publicly ragging on their product. I'd also like to thank Ipswitch for the excellent service on this issue -- I honestly do appreciate it.